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Seven Things to Consider when choosing a Junk Hauler

February 15, 2016

So your basement, garage, attic or shed is overflowing with stuff. You know you need a junk hauler, but which one should you call? Sure, it’s only junk, but whichever provider you choose will be entering your home, so you want someone you can trust. In addition, you most likely want one that can come quickly, is reliable, and also offers reasonable rates.

Just like any industry, the junk removal industry in the Baltimore metro area has its share of scammers and shady operators. That’s why it’s a good idea to check out a firm before you contract with them to see how they have been rated.

A good place to start is by asking people you know, but since junk hauling is not a service used by everyone, you may not get enough feedback to help with selecting a service provider. If word-of-mouth referrals don’t help, consider searching sources like Angie’s List or Yelp which ranks all kinds of services, the Better Business Bureau, or local newspapers which often run “Best Of” surveys that let readers rate businesses. Of course, individual company websites can also shed some light on how satisfied past customers have been. Testimonials should be present and if there aren’t any, ask the company representative for individuals you can contact for references. If they can’t provide names, that should give you pause.

 

Our Top Seven Things to Consider

1. Customer Service—Before they ever pull up in front of your home, you can get an idea of how attentive a junk removal company will be simply by assessing how easy it is to get in touch with them and schedule your appointment or estimate. For instance, is there an easy-to-find phone number and email contact information? Does the company have a Facebook page and respond to posts or messages from customers? Is the company’s website up-to-date and informative? Are they flexible with working around your schedule and availability?

2.Capabilities—It’s one thing to remove a few boxes or pieces of furniture but it’s quite another to take down a hot tub, shed or clear out an entire estate. Even if you only have a simple job, a company that offers a wider range of services means the business is a more established operation. Plus, it’s good to know that if you have a larger project down the road, you can deal with the same people.

3.Equipment—Reliable trucks are the lifeblood of junk removal companies. Check to see what size of truck they operate and how many they have in their fleet. This can help you figure out if they are well-suited to your job and how many trips they would have to make to complete it, which figures into the next item—cost.

4.Cost—The old adage about getting what you pay for holds true in the junk hauling industry, too. No one wants to be overcharged, but often bargain basement prices mean the company is not paying for insurance, workman’s compensation, reliable trucks and staff, etc. You should be able to request an estimate prior to removing your junk, and if the company does not offer one that’s a red flag. Also beware of any attempts to base the rate on things you can’t control like time or manpower. If possible, get a quote in writing and in person.

5.Cleanliness—Even though they’re hauling junk, the junk removal trucks shouldn’t be rusted out husks of metal. Try to get a look at their trucks online or elsewhere—how well they take care of their equipment can be a good indicator of how well they run the operation. Also note the appearance and demeanor of the staff. Do they have uniforms? Are they polite on the phone and/or in person? That adds to their credibility and shows the value they place on their reputation.

6.Insurance coverage—It is important to know that you will not be liable for any employee accidents that may occur on your property if something unforeseen happens during the course of completing the job. Make sure that the junk hauling company you choose is insured and licensed for your own protection.

7.Recycling & Donation practices—Once your junk is gone, it doesn’t actually evaporate. Check what the donation and recycling policies are of the junk removal company you’re thinking of hiring. Many companies are able to coordinate with donation centers and recycling facilities so that every salvageable piece can be saved from the landfill. If not, then your junk problem just got passed on to the Earth.

 

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These tips should help you feel confident in finding and choosing a top rated junk hauler in your area.  The bottom line is, look for a professional company that makes you feel comfortable, and that offers to get your job done quickly and at a fair price. Don’t be afraid to ask tough questions and refer back to this guide. Of course, feel free to get in touch with us at 1-888-BumbleJunk or check out our website BumbleJunk.com with any further questions you might have, too. Thank you for reading and good luck with getting rid of your junk!